Frequently Asked Questions

1. Do I need to create a perfect-copy account to place an order?

No, you only need a valid email address to place an order easily. However, we recommend that you register a perfect-copy personal account so that you can add your favorite items to your exclusive wish list and keep abreast of product dynamics.

2.Can I view the actual product video?

Of course! If you need to see a detailed video of the product, please feel free to contact us. We are happy to provide you with a high-definition video so that you can confirm the quality. Support free replacement or cancellation of the order, we will do our best to serve you.

3. How to buy products on perfect-copy website?

Select products

 • Browse by category/brand through the navigation bar, quickly find the category you want through the filter or directly use the search box to enter keywords to find products.

 • After finding the product you like, select the correct product size (each product is equipped with a "Size Guide" link) and click "Add to Cart". You can click "Checkout" in the Shopping Cart" column on the right side of the page. You can also edit the product quantity in the shopping cart or checkout page or continue browsing the website and add more items.

Quick Checkout

 • Log in to your account or enter your address and email information to place an order without registration.

Payment and processing

 • We support VISA, MasterCard, PayPal, and you can pay directly online securely.

 • You can also contact online customer service for other payment methods.

 • After completing the payment, we will process your order within 2-3 business days.

 • If we encounter any problems in processing your order, we will explain the situation to you by email and may ask you to provide more information.

Confirmation and delivery

 • Before delivery, we will send you a real-life video/photo of the product via WhatsApp or email for you to confirm the quality.

     **Warm Tips**: If we do not receive your reply within 2 days, we will default to delivery to ensure timeliness.

 • We ship worldwide via UPS, and some countries/regions will use the fastest route to deliver to their designated destinations.

Order Tracking

 • After delivery, you will receive the courier number via email, and the information will be updated to your account "My Orders" so that you can check the logistics progress at any time.

 • After receiving the tracking number, you can check it through 17track Logistics Tracking ( https://www.17track.net/en).

 • If your order has been shipped and you have not received the package beyond the normal transportation time, please notify us within 30 days. After 30 days, we will not be able to guarantee your successful refund.

4. Can I place an order via WhatsApp?

Of course!You can contact our customer service team through the "bottom right icon" instant messaging or WhatsApp to assist you in placing an order.

5. Can I cancel or modify my order?

Before we start preparing your order, you can cancel or modify the order. Please contact customer service as soon as possible.

If your order has been shipped, we cannot cancel it.

Since international couriers cannot intercept packages, we cannot cancel orders that have been shipped. Please understand.

1.What payment methods do we support?

We provide the following convenient online payment options:

 • PayPal

 • VISA

 • MasterCard

 • If you need other special payment methods, please contact our 24-hour online customer service for consultation.

2.What settlement currencies are supported?

We currently provide settlement services in the following currencies:

 • Settlement in US dollars (USD) by default

 • Optional settlement in euros (EUR)

 • You can freely choose the settlement currency at any time by clicking the currency switch button in the upper right corner of the page

3.Is my payment safe?

 Security! We attach great importance to your privacy security

 • Strictly follow international data protection standards such as GDPR and CCPA

 • Only collect necessary information (such as delivery address, contact information)

 • Never share or disclose your personal data

 • Payment information is encrypted and processed by professional payment gateways. Your trust is our most important commitment.

1. When will my order be shipped? When will it arrive?

After confirming your payment, we will start processing your order, which usually takes 2-3 days.

Delivery time will depend on your destination and the delivery method you choose, and will generally arrive within 5 - 10 business days of dispatch.

2. How to settle the freight?

If the order amount does not meet the free shipping conditions, a flat shipping fee will be charged; if the order amount reaches the specified amount, you can enjoy free shipping service.

3. What courier do I use to send the package?

We ship worldwide via UPS, and some countries will use the fastest route to the designated destination.

4. Do I need to pay customs duties or other taxes?

No! Customs duties are already included in the product price, and there will be no additional taxes to pay when you receive the goods. All our goods are shipped through special channels and usually there will be no problems in customs.

5. What if my order is lost in transit?

If you encounter a situation where the product is missing, please contact us and we will resend the product to you free of charge.

If you receive the wrong product or the product is defective, you can choose a refund or if you have other ideas (such as if you like it and it fits), we can refund the difference as compensation. Please contact our customer service team for the specific amount.

What is your return policy?

All perfect-copy customers can enjoy our 7-day unsatisfied return and 30-day quality problem return service (the return will not include shipping costs). You have the right to exchange or refund. If you need a return or exchange, please contact our customer service.

Returned merchandise must comply with our Return Policy:

• Returned items must be unworn, undamaged, unused, with all tags and original packaging.

• Do not remove the brand tags that come with the product and make sure they are intact when returning the product.

• When you try on shoes, take proper protective measures to avoid leaving wear marks on the soles or damaging the shoe box.

• Custom-sized items are made to your specifications and cannot be returned unless the item is damaged or faulty when it is delivered to you.

• All items must be returned in their original condition, including the original brand box and dust bag (if any) and documents.

• When returning a bag, be sure to keep the wrist and shoulder strap protective film. If the protective film has been removed, it will be deemed to have been used and will not be eligible for the 7-day return service.

• For cross-border product returns, you need to bear the shipping costs yourself, except in the case of receiving the wrong product, product quality problems or defective products.

  The above policy only applies to the 7-day unsatisfactory return service.

Can I return my custom item?

We are unable to accept returns as custom items are made to your specifications.

Can you confirm that you have received my return?

To facilitate your tracking of the return progress, please record the courier number when sending the package, and contact customer service in time to record and archive it. We will complete the processing within 2 working days after signing for the return.

When will I receive my refund?

Once your return is accepted, our customer service will manually process your refund. Your refund will be credited to your account within 2 business days, or you can ask customer service to expedite the process so that we can process your refund efficiently.

Please note that if you pay online by credit card, a 6% cancellation fee will be deducted from your refund (to cover bank transaction fees).

Will the shipping cost be refunded when a refund is issued?

The original shipping fee will not be refunded for the 7-day unsatisfied return service, except for receiving the wrong product or product defects, etc. Please contact our customer service for actual circumstances.